Contact Sex Toy Experts Australia
Thank you for reaching our contact us page. Do you have a question, comment, suggestion or complaint?
Using the form below, please complete as much information as possible, and then select the appropriate department from the drop down menu. Sex Toy Experts will try to respond within 48 business hours.
- For sales and product enquiries for Lelo Products Australia, L’Amourose or Nalone Products Australia please select SALES.
- For order enquiries and questions in regards to the status of your Lelo Product Online or Nalone Product Online please select ORDERS.
- For support relating to new account registrations or the functionality of this Lelo Retail Australia or Nalone Retail Australia website please select SUPPORT.
Alternatively, our contact numbers are:
Phone : +02 9553 7217
9.30am – 5pm Sydney Western Standard Time
Thank you for using our services
FAQ
How long will it take to get a response?
We aim to respond within 48 business hours after you submit the contact form. Response times can vary during peak periods; if your enquiry is urgent, please call the phone number provided for faster assistance.
Which department should I select in the form?
Select the department that best matches your enquiry from the dropdown. Choose SALES for product or brand enquiries, ORDERS for order status and shipping questions, and SUPPORT for account, website, or technical issues. Choosing the correct department helps us route and resolve your request more quickly.
What information should I include in my message?
Please include as much relevant detail as possible: full name, order number (if applicable), the product SKU or name, a clear description of the issue or question, and the best way/time to contact you. Including these details will speed up our ability to assist you.
Can I call instead of using the form?
Yes. You may call us on +02 9553 7217 between 9:30am and 5:00pm Sydney (Western) Standard Time. Phone enquiries are useful for urgent issues or when you prefer to speak directly with a team member.
Do you provide international support and shipping information?
Yes. We service international customers — please include your country in the form and any relevant order details. Delivery times and customs handling vary by destination; provide full shipping details so we can give accurate guidance.
How do I report a problem with my order?
If you have an issue with an order, choose ORDERS in the form and include your order number, a description of the problem, and any supporting images or documents. This lets our fulfilment team investigate quickly and propose a resolution.
Can I attach files or photos to my enquiry?
Yes. Use the file upload field in the contact form to attach images, screenshots, or documents that illustrate your issue. Clear photos and documentation help us assess warranty or support requests more efficiently.
What if I don’t get a reply within 48 business hours?
If you do not receive a response within 48 business hours, please check your spam/junk folder first. If there is still no reply, resubmit the form or call +02 9553 7217 during business hours for an expedited follow-up.
Is my personal information kept confidential?
Yes. We treat your personal data with strict confidentiality and will not share it with third parties except as required to fulfil your order or as permitted by law. Contact details are used solely to respond to your enquiry and process requests.
Do you accept enquiries outside business hours?
Yes. You can submit the contact form at any time. Messages received outside business hours will be handled on the next business day in the order they were received.
